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Air Asia passengers take employee hostage over delay
Published on 10 Augustus 2009 06:38
A full planeload of passengers - about 180 of them - which should have been flying with Air Asia from Medan to Jakarta last night, were faced with large delays at the airport of Polonia near Medan yesterday evening. The huge delay of flight number QZ 7497 caused a number of passengers to get very angry. Eventually one staff member of the airline was taken hostage. All the passengers wanted was an explanation about the delay from the airline.
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Yerun
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Fortunately Indonesia does have some rudimentary laws for the protection of passengers. You have to ask for what you get and still they will look at you if you are crazy, so bring a print-out of the laws, just in case.. You DO have the right to receive a snack, meal, refund or hotel under certain conditions in Indonesia as well!


Ho Lee Fuk


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