indahnesia.com - Discover Indonesia Online

    
You are currently in > Forum > Bali, the island of the Gods > View topic

17-01-2015 18:16 · [news] Three more bodies of AirAsia victims to Surabaya hospital  (1 reaction)
17-01-2015 01:23 · [news] Fuel prices lowered, again  (2 reactions)
17-01-2015 00:14 · [news] President dismisses Sutarman as national police chief  (0 reactions)
16-01-2015 12:44 · [news] Alleged terrorists shot dead three villagers in Poso  (2 reactions)
16-01-2015 02:15 · [news] Indonesia to execute six drug convicts  (0 reactions)

Yerun
User
User icon of Yerun
spacer line
 

Willem Loots, a long-time Bali resident and semi-retired professional in Indonesian tourism, had the occasion to travel through Baliís still-under-construction Ngurah Rai International Airport on April 1, 2014.

On that same date, a more costly International Passenger Service Charge applied for all outgoing passengers went into effect. The Domestic Passenger Service Charge will follow suit in August.

Representative of the widespread disappointment with Baliís new air gateway, Loots shared his experience at Baliís new airport at the invitation of Balidiscovery.com.

The Sad Decline from Airport Tax to Service Charge

Last Tuesday, April 1st I went through the experience of using the departure facilities at Ngurah Rai Denpasar Airport for the first time since the new international terminal was inaugurated last September.

I have been flying in an out of Bali countless times since I first came to the island in 1973. In a way, Ngurah Rai has always occupied a dear place in my heart, so I was totally unprepared for the awful situation that I found.

I had booked and checked-in online and printed my boarding pass at home. With hand luggage only, I thought that it would be sufficient to reach the airport an hour and a half before boarding time. A few days before my departure I had read that the airport tax would be raised from Rp. 150,000 to Rp. 200,000 as per August 1. Therefore it came as a surprise that August had arrived early when the young lady at the desk, now marked Airport Service Charge, informed me that the new rate was already in force.

The immigration procedure was swift and efficient and I am ready to admit that it is a measure of progress that I had to go through security screening only once. (Last year, I had to take off my shoes twice).

However the nightmare started immediately afterwards. After security it is impossible to just walk to the gates. In the old days shopping, tax free or not, was an OPTION. In the new setup of Angkasa Pura it is an absolute MUST to be confronted with loads of stuff you do not need. They make you stumble through a ridiculously long, serpentine labyrinth of department stores that are not only shocking in their opulence but probably extremely dangerous in emergency situations as well. Everything is placed much too close together and in case of an earthquake you better not find yourself in the airport-shopping stampedeÖ

Once I had waded through the tax-free nightmare and reached the hallway of the boarding gates I found that the first four electronic signboards I encountered were not functioning. There was no departure information whatsoever in the area where one exits from the tax free zone. I took off on a long walk to the East, asking anyone in uniform where I could find out from what gate my flight would leave, but no one could offer any advice or assistance. After hundreds of meters I finally did find ONE electronic information board lit up. While it did provide a list of flights departing during the rest of the day, THERE WAS NO GATE INFORMATION FOR ANY FLIGHT LEAVING DURING THE NEXT HOUR. My own Air Asia boarding pass indicated that I had to be at the gate at 12:15 and that I would be denied boarding if I would not show up before 12:35.

At my advanced age and with rising anger and blood pressure I kept pacing up and down the corridor that looks out on the runway, accosting anyone looking official on my path. When I finally found two uniformed Angkasa Pura officials lounging in between some of the gates they could not give any gate info either, so I asked where I could find the office of the people responsible for running the airport. I was told that I had to leave the terminal and go across the street to find them.

At exactly 12:13 a notice finally appeared on the single working information board that flight QZ8494 scheduled to depart at 12: 55 could be found at Gate 10. To reach Gate 10, from where the busses leave to the outskirts of the apron we had to go down an escalator to an area where there was neither air conditioning nor any room for passengers to sit down. Those who came last ended up sitting on the stairs.

For this scandalous lack of service everyone on QZ8494 had paid Rp. 200,000. These passengers should get their money back and the people at Angkasa Pura who are responsible for this outrage should be fired.

When I arrived in Singapore I was in a taxi within 20 minutes from the moment the plane touched down. It is always a pleasure to witness how the Changi Airport Authority implements a taxi management system that works seamlessly. It feeds passengers fairly and efficiently into taxis strictly on a first come-first serve basis. No one loses time unnecessarily. It is a perfect procedure for both drivers and their clients.

When, three days later, I returned to Bali it took more than an hour to clear immigration and customs. For a Friday rush hour, that was by itself not too bad since all officials were friendly and working hard. But afterwards, as a final insult, Angkasa Pura once again made me march through a TAX FREE shopping area before I could walk out into the mad chaos of the taxi touts.

www.balidiscovery.com



Yerun
User
User icon of Yerun
spacer line
 

So this means that you have to walk along an entire route of shops just like the Borobudur, Prambanan temples and many other tourist destinations? I used to skip these by just opening a fence where a guard was pointing visitors to follow the path all the way out.. which I refuse as I want to go home when I look for an exit, not to be forced through a maze of shops.

I should fly to Bali to see what's happening here, can hardly imagine this is 100% true, but on the other hand, this is Indonesia.



sabar2
User
User icon of sabar2
spacer line
 


1 april 2014 this wasn't / isn't a joke ???




Welcome to Indonesia Take it as it is or leave it if you don't like it

Yerun
User
User icon of Yerun
spacer line
 

No, the PSC did increase for a few airports on April 1, courtesy of the Indonesian government as well. Emoticon: Puh!



Yogya-Bali
User
User icon of Yogya-Bali
spacer line
 

3rd World hassle my dears ... 3rd world mentality. The officials can not come out of this pattern. Brand new technology, super old fashioned mindset.
Maslow again: the lowest step on the hierarchy of needs.



Yogya-Bali
User
User icon of Yogya-Bali
spacer line
 

In that way the airport in Surabaya was raised from Rp. 40.000 to Rp. 75.000.
But at least it is an airport with reasonable good service......unlike Jakarta, Denpasar and Yogyakarta where the 3rd world mentality still prevails on the airports.
It's a long way to Tipperary.




You have to be logged in to post a message. You can login by clicking here.
If you do not have an account yet, you can register yourself here.



72,276,535 topic views - 232,726 posts - 13,675 topics - 22,503 members - last post @ 17-06-2019 17:18 CET

Created by indahnesia.com · feedback & contact · © 2000-2019
Other websites by indahnesia.com: ticketindonesia.info · kamus-online.com · indonesiepagina.nl · suvono.nl

119,563,615 pageviews Discover Indonesia Online at indahnesia.com